These Terms of Service govern access to www.pinkman.in and purchases made through this website. PINKMAN is operated as a sole proprietorship. In these terms, “PINKMAN”, “we”, “us” and “our” refer to the business, and “you” refers to the person using the website or placing an order.
Please read these terms together with our Return Policy, Shipping Policy and Privacy Policy before placing an order. By placing an order, you agree to the terms disclosed at the time of purchase. Our online store is hosted on Shopify, which provides the e-commerce platform used to offer our products.
1. Eligibility and Website Use
You must be legally capable of entering into a contract under Indian law to place an order. If you are under the legal age of majority, a parent or legal guardian must place the order on your behalf. The website must be used lawfully and must not be used for fraud, unauthorised access, harmful software, interference with its operation or misuse of another person’s information.
2. Customer Information
You are responsible for providing accurate and complete billing, delivery and contact information. Where you create an account, keep your login details secure and notify us promptly if you suspect unauthorised use. We may request information reasonably necessary to verify an order or resolve a payment or delivery issue.
3. Products and Availability
Product descriptions, sizes, composition and care instructions are provided on the relevant product pages. Please review these details and the size guide before purchasing. Colours may appear slightly different across screens and lighting conditions; this does not affect your rights where an item is defective or materially different from its description.
Products are subject to availability. Limited releases may sell out, and restocking is not guaranteed. Adding an item to your cart does not reserve stock. Any purchase limit displayed on the website applies to the order.
4. Prices and Payments
Prices are displayed in Indian Rupees (INR). The total payable, including any applicable taxes and charges, is shown at checkout before payment. Payment methods available for an order are those displayed at checkout. Payments are subject to verification by the relevant payment provider.
Price changes apply to future orders and do not alter the price of an order already accepted. If a material pricing or product information error affects an order, we will contact you to explain the issue. We will not charge an increased amount without your agreement. If the order cannot proceed, the amount collected for the affected item will be refunded to the original payment method.
5. Order Confirmation and Acceptance
An order acknowledgement confirms that we have received your request. Fulfilment remains subject to payment verification and stock availability. If we cannot fulfil an order because an item is unavailable, payment cannot be verified or there is a genuine security concern, we will inform you and refund any amount collected for the cancelled item to the original payment method.
6. Order Changes and Cancellations
For an address correction, order change or cancellation, contact us as soon as possible with your order number. We will confirm whether the request can be accommodated before dispatch. Once a parcel has been dispatched, cancellation or changes may no longer be possible; eligible returns remain subject to our Return Policy. If a cancellation is confirmed after payment has been collected, the applicable refund will be issued to the original payment method.
7. Shipping and Delivery
We offer free standard shipping within India, subject to courier serviceability. International shipping is not currently available. Estimated delivery is two (2) to ten (10) business days after dispatch. Business days exclude Saturdays, Sundays and public holidays. Order preparation is separate from transit time.
Tracking details will be shared after dispatch using the contact information supplied at checkout. Delivery estimates may be affected by the destination, weather, public holidays or courier disruptions. Please contact us if delivery is overdue or if a parcel is missing, damaged or marked as delivered but has not been received. We will investigate and assist with an appropriate resolution. Further details are provided in our Shipping Policy.
8. Returns and Refunds
Standard return requests must be submitted within seven (7) calendar days of delivery. Items must be unused, unworn, unwashed and unaltered, with all original tags attached, and must pass a quality inspection. Customers bear standard return shipping charges. Please obtain confirmation and return instructions before sending an item back.
Approved return refunds are issued to the original payment method after receipt and inspection of the returned item. The time taken for a refund to appear depends on the bank or payment provider. For damaged, defective or incorrectly supplied items, contact us promptly for assistance. Please refer to our Return Policy for the full procedure.
9. Product Care
Follow the care instructions supplied with your product and displayed on its product page. Damage caused by misuse, alteration or failure to follow those instructions may affect eligibility under the standard return policy. This does not exclude remedies for a manufacturing defect or a product that does not meet its description.
10. Intellectual Property
Unless otherwise indicated, PINKMAN’s original branding, artwork, photographs, written content and website design belong to PINKMAN or are used with permission. Purchasing a product does not transfer ownership of those intellectual property rights. You may use the website for personal shopping, but may not reproduce or commercially exploit protected material without permission, except where permitted by law. Third-party names and materials remain the property of their respective owners.
11. Reviews and Submissions
Any review or content you submit must reflect your genuine experience, be lawful and respect the rights of others. Do not submit confidential information or material you do not have permission to share. If you submit a review for publication, you permit us to display it for that purpose. We may remove unlawful, abusive, fraudulent or irrelevant submissions without suppressing genuine feedback merely because it is negative.
12. Privacy and Third-Party Services
Our Privacy Policy explains how personal information is collected and used. Checkout, payment processing and delivery may involve service providers, including Shopify, payment providers and courier partners. External websites may have their own terms and privacy practices. Their involvement does not remove PINKMAN’s obligations concerning your order.
13. Website Availability and Responsibility
We aim to keep the website accurate and available, but maintenance, technical interruptions or errors may occur. If an issue affects your order, contact us so that we can assist. Nothing in these terms excludes liability that cannot lawfully be excluded or limits remedies available for faulty goods, misleading descriptions or failure to fulfil an order.
14. Applicable Law and Changes to These Terms
These terms are governed by the laws of India. Disputes may be brought before a court, consumer commission or other authority having jurisdiction under applicable law. These terms do not require you to give up any statutory consumer rights.
We may update these terms for future purchases. The terms disclosed when you place an order will continue to apply to that order unless a change is required by law or agreed with you. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
15. Contact and Complaints
For questions about these terms, order assistance or a complaint, please contact PINKMAN with your order number and relevant details:
Email: connect@pinkman.in
Telephone: +91 9993952666